Terms & Conditions

These Terms and Conditions (hereinafter referred to as "the Terms" or "this Agreement") constitute a legally binding agreement between you (the "User", "Player", or "Member") and hmis2 (hereinafter referred to as "the Company", "we", "us", or "our"), the operator of the online gaming platform accessible at https://hmis2.cam and all associated subdomains, mobile interfaces, and related services (collectively, "the Platform").

By accessing the Platform, registering an account, or using any service provided through the Platform — including but not limited to sports betting, live casino, slots, lottery, poker, and any promotional or bonus scheme — you irrevocably accept and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account if one has been created.

These Terms must be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which form part of this Agreement by incorporation.

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

Term	Meaning
"Account"	The individual registered account held by a User on the Platform, associated with a unique username, email address, and password.
"Balance"	The total of real money funds and/or bonus funds held in a User's Account at any given time, denominated in Malaysian Ringgit (MYR).
"Bonus Funds"	Credits awarded to a User pursuant to a promotional offer, which are subject to wagering requirements before they may be withdrawn as real money.
"KYC"	Know Your Customer — the identity verification process required by the Company before processing withdrawals or at any other time as deemed appropriate.
"Real Money Funds"	Deposits made by the User using their own financial resources, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, Public Bank, and USDT TRC20.
"Wagering Requirement"	The total amount a User must wager using bonus funds (or a combination of real money and bonus funds, as specified) before those funds become eligible for withdrawal.
"Prohibited Jurisdiction"	Any country, state, or territory where access to online gambling services is explicitly prohibited by applicable law.
"Intellectual Property"	All copyrights, trademarks, service marks, logos, trade names, domain names, software, databases, and other proprietary materials belonging to the Company.

Registration and use of the hmis2 Platform is subject to the following eligibility conditions, all of which must be satisfied at the time of registration and maintained for the duration of account membership:

• Age: You must be at least twenty-one (21) years of age at the time of registration. The Company enforces a strict 21+ age policy across all gambling products and services. Documentary proof of age will be required during the KYC process.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to your place of residence.
• Jurisdiction: You must be accessing the Platform from a jurisdiction where online gambling is not explicitly prohibited. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
• Single Account: You may hold only one (1) Account on the Platform. Registration of multiple accounts, whether under the same or different identities, is strictly prohibited and will result in all associated accounts being suspended.
• Not a Company Employee: You must not be a current employee, contractor, or immediate family member of an employee or contractor of hmis2 or any of its affiliated companies, game providers, or payment processors.
• Own Funds: You may only deposit and wager funds that legally belong to you. Using funds obtained through illegal means is prohibited.

To access the full range of hmis2 services, you are required to create an Account by completing the registration process on the Platform. During registration, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and a valid phone number registered in Malaysia.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You agree not to share your login details with any third party and to notify the Company immediately upon discovering any unauthorised use of your Account. The Company shall not be liable for any losses arising from your failure to safeguard your credentials.

The Company reserves the right to decline any registration application at its sole discretion and without providing reasons, including where the Company has reasonable grounds to suspect fraud, identity misrepresentation, or prior account violations.

All Account communications, notifications, and promotional materials will be delivered to the email address provided at the time of registration. You are responsible for ensuring that your registered email address remains valid and accessible.

Prior to processing any withdrawal request, and at any other time the Company deems it necessary for compliance or fraud prevention purposes, you will be required to complete the Company's Know Your Customer (KYC) identity verification process. The following documents may be requested:

1. Government-issued photo identification — a valid Malaysian identity card (MyKad) or passport.
2. Proof of address — a recent utility bill, bank statement, or official government correspondence dated within the last three (3) months, showing your registered name and residential address.
3. Payment method verification — documentation confirming ownership of the payment method used for deposits (e.g., a screenshot of your Touch 'n Go eWallet registered mobile number, or bank account statement).
4. Selfie verification — a clear photograph of yourself holding your identity document, as requested by the compliance team.

The Company will endeavour to complete KYC verification within thirty (30) minutes of receiving all required documents during standard operating hours. The Company reserves the right to withhold withdrawal processing until KYC is satisfactorily completed. Fraudulent or altered documentation submitted for KYC purposes will result in immediate account suspension and may be reported to relevant authorities.

hmis2 accepts deposits in Malaysian Ringgit (MYR) via the following approved payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX (covering Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating banks), 7-Eleven CLiQQ cash vouchers, and USDT TRC20 cryptocurrency.

All deposits are credited to your Account Balance in MYR at the prevailing conversion rate where applicable. The Company does not charge deposit processing fees; however, your payment provider may impose its own charges for which the Company bears no responsibility.

Minimum and maximum deposit amounts are displayed within the Deposit section of the Platform and are subject to change without prior notice. The Company reserves the right to decline any deposit transaction at its sole discretion.

You acknowledge that all funds deposited represent money legally owned by you and obtained from legitimate sources. The Company actively monitors for money laundering activity and will report suspected violations to applicable regulatory bodies.

Withdrawal requests may only be submitted from a fully verified Account that has met all applicable KYC requirements. Withdrawals are processed to the same payment method used for deposit, where technically possible, as a standard anti-money-laundering control.

Withdrawal processing times are as follows (indicative and subject to variation during peak periods or for compliance review):

• E-wallets (Touch 'n Go, Boost, GrabPay): 5 to 15 minutes for verified accounts in good standing.
• Bank Transfer (Maybank, CIMB, Public Bank, Hong Leong): 30 minutes to 4 hours.
• USDT TRC20: 15 to 30 minutes following Company approval and blockchain propagation.

Minimum and maximum withdrawal amounts are displayed within the Withdrawal section of the Platform. Daily and monthly withdrawal caps apply based on VIP tier membership. Higher-tier members benefit from elevated limits.

The Company reserves the right to suspend withdrawal processing pending investigation where there are reasonable grounds to suspect fraudulent activity, account compromise, breach of these Terms, or failure to meet bonus wagering requirements.

The Company offers various promotional bonuses including welcome bonuses, reload bonuses, birthday bonuses, referral bonuses, and VIP tier rewards. Each promotion is subject to its own specific terms and conditions, which are published on the relevant promotional page and incorporated by reference into this Agreement.

The following general conditions apply to all bonuses unless expressly stated otherwise:

• Bonuses are available to eligible registered members who have completed account registration and, where required, KYC verification.
• Each bonus is subject to a minimum wagering requirement (expressed as a multiple of the bonus amount, e.g., 10x, 15x) that must be met before any portion of the bonus funds may be withdrawn.
• Unless stated otherwise, bonuses must be claimed and wagering requirements met within the stated validity period. Expired bonuses are automatically voided.
• Certain game categories may contribute at reduced rates towards wagering requirements (e.g., table games may contribute at 10% of the value of each wager placed). Contribution rates are specified in individual promotion terms.
• The Company reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice.
• Abuse of bonuses — including but not limited to creating multiple accounts to claim the same offer, low-risk betting strategies designed to extract bonus value without genuine gameplay intent, or coordinated wagering — constitutes a breach of these Terms and may result in bonus forfeiture and account suspension.

All games available on the hmis2 Platform are governed by their individual game rules, which are accessible within each game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail except where expressly overridden by a specific game rule that has been communicated to users.

The Company uses certified Random Number Generator (RNG) technology in all applicable game categories to ensure that outcomes are random, unbiased, and not influenced by the Company or any third party. RTP (Return to Player) figures for slot games are published and accessible within the Platform.

In the event of a technical fault, disconnection, or system error during a gaming session that results in an incomplete round or transaction, the Company will make reasonable efforts to reconstruct the game state from server-side logs. Where reconstruction is not possible, the relevant stakes will be returned to the player's Account Balance. The Company does not guarantee the availability of specific games at all times and reserves the right to suspend any game for maintenance or compliance reasons.

The following conduct is strictly prohibited on the hmis2 Platform and constitutes a material breach of these Terms:

• Registering or attempting to register more than one Account on the Platform.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using software, bots, scripts, or automated tools to interact with the Platform in any manner not explicitly authorised by the Company.
• Exploiting software bugs, pricing errors, or technical vulnerabilities to place or modify bets — any winnings derived from such exploitation will be voided.
• Engaging in matched betting, arbitrage betting, or similar strategies in conjunction with bonus funds.
• Colluding with other players or third parties to manipulate game outcomes or exploit promotional structures.
• Depositing funds obtained from illegal activities or using the Platform for money laundering or any other criminal purpose.
• Engaging in abusive, threatening, or harassing behaviour towards Company staff or other players through any communication channel associated with the Platform.
• Attempting to access another player's Account or interfering with the security systems of the Platform.

Breach of this clause may result in immediate Account suspension, forfeiture of all balances, and reporting to relevant law enforcement or regulatory authorities where the Company is legally required or entitled to do so.

hmis2 is committed to promoting responsible gambling practices and providing a safe environment for all players. The Company enforces a strict minimum age of twenty-one (21) years for all gambling activities on the Platform.

The following responsible gambling tools are available to all Account holders and can be activated at any time through account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control spending.
• Wagering Limits: Restrict the maximum amount you may wager within a specified period.
• Cool-Off Period: Temporarily suspend your Account for a period of your choice (minimum 24 hours) to take a break from gambling.
• Self-Exclusion: Permanently or temporarily exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the selected exclusion period.
• Reality Checks: Receive session duration reminders at intervals you specify.

For further guidance on our responsible gambling approach, please visit our dedicated Responsible Gambling page. Gambling should be treated as a form of entertainment, not a means to generate income. If you believe gambling is causing harm to yourself or others, please seek help promptly.

All content on the hmis2 Platform — including but not limited to software, source code, databases, design elements, text, graphics, audio, video, logos, and trademarks — is the exclusive property of the Company or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial gambling and entertainment purposes, in accordance with these Terms. This licence does not constitute the transfer of any title or ownership interest in the Platform or its content.

You agree not to reproduce, distribute, publicly display, reverse-engineer, decompile, scrape, or create derivative works from any part of the Platform or its content without the prior written consent of the Company. Unauthorised use of the Company's Intellectual Property may give rise to civil and criminal liability.

To the fullest extent permitted by applicable law, hmis2 and its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or any services provided therein.

The Company's total aggregate liability to any User in connection with any claim arising under or relating to this Agreement shall not exceed the total amount deposited by that User in the twelve (12) months preceding the event giving rise to the claim.

The Company makes no warranty, express or implied, that the Platform will be available without interruption, error-free, or free from technical defects. Scheduled and unscheduled maintenance may temporarily affect access to certain services. The Company will endeavour to provide advance notice of planned maintenance via Platform notification or email where reasonably practicable.

Nothing in this clause shall operate to limit or exclude liability for fraud, wilful misconduct, gross negligence, or any other liability that cannot be excluded by law.

The Company reserves the right to suspend, restrict, or permanently terminate any Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any other policy incorporated herein.
• Suspicion of fraud, money laundering, identity theft, or other illegal activity.
• Failure to complete KYC verification within a reasonable time following a request by the Company.
• Conduct that is abusive, threatening, or otherwise harmful to other players or Company personnel.
• Detection of multiple accounts registered by the same individual.
• Court order or instruction from a competent regulatory authority.

Upon termination, any real money funds remaining in your Account Balance (net of any bonus funds subject to unfulfilled wagering requirements) will be returned to you via your registered payment method, following KYC completion and subject to any legal holds or investigation periods. Bonus funds are forfeited upon Account termination unless the termination was initiated by the Company without cause.

You may voluntarily close your Account at any time by contacting the support team. Voluntary closure requests are processed within five (5) business days. Self-exclusion requests take effect within 24 hours under our responsible gambling framework.

These Terms and any dispute, claim, or controversy arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable international online gaming regulations under which the Platform operates.

In the event of a dispute between you and the Company, you agree to first contact our customer support team to seek an informal resolution. The majority of account and transaction disputes are resolved within three (3) to five (5) business days at this stage.

If a satisfactory resolution cannot be reached through the informal process, either party may escalate the matter to formal dispute resolution in accordance with the procedures applicable under the Company's operating licence. Details of the applicable dispute resolution body are available upon request by contacting [email protected].

The Company reserves the right to revise, update, or replace these Terms at any time. Where amendments are material in nature, the Company will provide reasonable notice to registered Account holders via the email address on file or via a conspicuous notice on the Platform homepage. Non-material amendments — such as corrections of typographical errors, clarifications of existing provisions, or minor editorial updates — may be made without prior notice.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and request Account closure in accordance with Clause 14 of this Agreement.

The version of these Terms bearing the most recent "Last Updated" date shown at the top of this page shall be the operative version governing your use of the Platform.

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the hmis2 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the Platform interface
• Response Time: Live chat responses typically within 2 minutes; email within 24 hours

For formal legal correspondence or regulatory enquiries, a registered business address is available upon written request addressed to the email above. The Company will acknowledge such requests within five (5) business days.