Responsible Gambling at hmis2
Gambling at hmis2 is meant to be entertaining. When it stops being fun, it becomes a problem — and we take that seriously. This page explains the tools, policies, and support resources we provide to every Malaysian player to help gambling stay safe, in control, and enjoyable.
Gambling Is Entertainment — Not a Financial Strategy
At hmis2, responsible gambling is not a page buried in the legal section. It is a principle that shapes how we build our platform, how we train our support team, and how we interact with every player across Malaysia — from Kuala Lumpur to Penang, Johor Bahru to Petaling Jaya.
We believe that most players who enjoy betting on the EPL, Liga Super Malaysia, live casino, or slots are doing exactly that — enjoying themselves. But we also know that for a minority of players, gambling can develop into something harmful. Our job is to make sure the tools to stay safe are always available, always visible, and never difficult to use.
Every registered hmis2 account holder has immediate access to deposit limits, wagering limits, session time reminders, cool-off periods, and self-exclusion — all without needing to call a hotline, wait for approval, or navigate complicated menus. These features are built directly into your account settings because we want using them to be effortless.
We also enforce a strict 21+ age requirement across every product on the platform — sports betting, live casino, slots, lottery, and poker. Age verification is part of our KYC process and is not optional. If you suspect that someone under 21 has access to a gambling platform, please contact our support team or the relevant authorities immediately.
If you are concerned about your own gambling habits right now, you do not need to read this entire page. Contact our support team via live chat — available 24/7 — and say "I need help with my gambling." A trained team member will respond immediately and walk you through your options without judgement.
- Strict 21+ age requirement enforced at registration and KYC verification for all gambling products.
- Deposit limits configurable daily, weekly, or monthly to cap how much you can top up your account.
- Wagering limits to restrict the maximum amount you may bet within a specified period.
- Session time reminders that notify you of elapsed playing time at intervals you choose.
- Cool-off periods (24 hours to 6 weeks) to take a temporary break without permanently closing your account.
- Self-exclusion for periods of 6 months, 1 year, 3 years, or permanent exclusion — active within 24 hours of request.
- Reality check pop-ups showing net session loss/gain to help maintain perspective during gameplay.
- 24/7 responsible gambling support via live chat and email, with staff trained in harm identification.
- Underage gambling prevention including account flagging and mandatory identity verification before any withdrawal.
Control Your Experience — On Your Terms
Every one of these tools is available to every hmis2 account holder at no cost, with no waiting period, and no questions asked. Access them any time through your account settings or via live chat.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, further top-ups are blocked until the period resets. Decreasing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period to prevent impulsive changes.
Loss Limits
Define the maximum amount you are comfortable losing across a given period. When your net loss reaches the limit, betting is temporarily suspended for the remainder of that period. This tool is especially useful for players who want a hard ceiling on downside risk.
Session Time Reminders
Choose to receive a notification after 30, 60, 90, or 120 minutes of continuous play. The reminder displays your current session duration and net win/loss so you can make an informed decision about whether to continue. Losing track of time is one of the earliest warning signs of problem gambling.
Cool-Off Period
Take a structured break from gambling without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot deposit or place bets. Existing pending withdrawals are still processed. The cool-off cannot be lifted once activated.
Self-Exclusion
Request a self-exclusion for 6 months, 1 year, 3 years, or permanently. Your account is suspended within 24 hours of the request. During exclusion you will not receive promotional emails. Any real money balance is held securely and returned upon exclusion expiry (for time-limited periods) or on request for permanent exclusion.
Marketing Opt-Out
You can opt out of all promotional communications — bonus offers, reload notifications, VIP event invitations — at any time. Players who are on a cool-off period or self-exclusion are automatically removed from all marketing lists and will not be retargeted during their exclusion period.
When Gambling Stops Being Fun
Problem gambling rarely announces itself. It tends to develop gradually, and many people are unaware they have a problem until it has already caused significant harm. The following signs — in yourself or someone close to you — may indicate that gambling has moved beyond entertainment.
Chasing losses: Continuing to bet in an attempt to recover money you have already lost, often increasing bet sizes in the process.
Gambling with money you cannot afford: Using funds set aside for rent, groceries, bills, or loan repayments to fund gambling activity.
Inability to stop or take breaks: Feeling unable to walk away from a session even when you intended to stop, or feeling anxious when not gambling.
Hiding gambling from others: Being secretive about how much time or money you spend on gambling, or lying to family members about activity.
Borrowing to gamble: Taking loans, using credit cards, or asking friends and family for money specifically to fund gambling sessions.
Neglecting responsibilities: Missing work, skipping family commitments, or withdrawing from social activities because of time or money spent on gambling.
Mood changes linked to gambling: Feeling irritable, anxious, or depressed when not gambling, or euphoric in a way that seems disproportionate when winning.
Recognising one or more of these signs does not mean the situation is beyond help. Many people successfully address problem gambling with the right support. Reaching out early always leads to better outcomes.
Quick Self-Check
Answer honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion tool or seek external support.
Have you ever spent more money or time gambling than you originally planned?
Have you gambled to escape stress, boredom, anxiety, or personal problems?
Have you tried to cut back on gambling but found it difficult to do so?
Have you placed larger bets to get the same level of excitement as before?
Have you ever returned to gamble again shortly after a significant loss?
Have you lied to family or friends about how much time or money you spend gambling?
Has gambling caused you financial difficulty, conflict at home, or problems at work?
Have you ever considered stealing, borrowing, or selling possessions to fund gambling?
How to Set Deposit Limits
Setting a deposit limit takes less than two minutes. Here's how to do it from your hmis2 account.
Log In to Your Account
Access the hmis2 platform and sign in to your registered account using your username and password.
Go to Account Settings
Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Select "Responsible Gambling"
From the Account Settings panel, choose the "Responsible Gambling" tab. All your responsible gambling tools are listed here in one place.
Choose Your Limit Type and Period
Select whether you want a daily, weekly, or monthly deposit limit, then enter the maximum MYR amount you wish to allow.
Confirm and Save
Click "Save Limit". Your new deposit limit takes effect immediately. A confirmation will be sent to your registered email address.
You can also set limits by messaging our live chat team and saying "I want to set a deposit limit." The team will guide you through the process in real time. Requests are processed immediately, 24 hours a day.
How to Request Self-Exclusion
Self-exclusion is the strongest tool available. If you need a complete break from gambling, follow these steps. Your request will be actioned within 24 hours.
Contact Our Support Team
Open live chat on the hmis2 platform and tell the agent you wish to self-exclude. Alternatively, email [email protected] with the subject line "Self-Exclusion Request".
State Your Preferred Exclusion Period
Choose from 6 months, 1 year, 3 years, or permanent exclusion. Our team member will confirm your selection and explain what happens to your account balance.
Verify Your Identity
For security purposes, we will ask you to confirm your registered email address and a piece of identity information. This prevents third parties from requesting exclusions on your behalf.
Exclusion Activated Within 24 Hours
Your account will be suspended within 24 hours. You will receive an email confirmation. During exclusion, you cannot log in, deposit, or place bets. All marketing communications stop immediately.
Your Balance Is Safe
Any real money balance in your account at the time of exclusion is held securely. For time-limited exclusions, your balance is accessible when the exclusion period ends. For permanent exclusion, contact support to arrange a withdrawal.
Self-exclusion cannot be reversed during the selected period. This is intentional. If you attempt to create a new account during an active self-exclusion period, we will close it and return any deposits.
You Don't Have to Face This Alone
hmis2 can suspend your account and stop sending you promotions — but addressing underlying gambling harm sometimes requires professional support. The following organisations provide confidential, non-judgmental assistance to anyone affected by problem gambling in Malaysia and beyond.
Talian Kasih
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Provides counselling referrals and social welfare assistance for individuals experiencing personal or financial distress, including gambling-related harm.
15999 (24/7 hotline)Befrienders Kuala Lumpur
A Kuala Lumpur-based emotional support organisation that provides confidential, non-judgmental listening for anyone experiencing distress — including stress and anxiety arising from problem gambling or financial difficulty.
03-7627 2929GamCare
An internationally recognised charity providing information, advice, and counselling for problem gamblers and their families. GamCare's online resources and forums are freely accessible to Malaysian players seeking to understand and address gambling harm.
gamcare.org.uk (text only)hmis2 Support Team
Our own customer support team is trained to assist with responsible gambling concerns. If you need to set limits, take a break, or request self-exclusion, you can reach us 24/7 via live chat on the platform or by email — no waiting, no judgement.
[email protected]All contact details for third-party organisations listed above are provided as plain text for reference only. hmis2 does not have a commercial relationship with any external support organisation listed on this page and does not endorse any specific counselling service. We encourage you to search for the most current contact information for any organisation listed, as details may change over time.
Protecting Young People from Gambling Harm
hmis2 operates a zero-tolerance policy on underage gambling. The minimum age to hold an account or participate in any gambling activity on our platform is 21 years. This is enforced at multiple points — not just stated in our terms.
Age is declared at registration and verified through our KYC process before any withdrawal is processed. If we suspect at any point that an account is held by a person under 21, we will suspend the account pending verification. Any winnings accumulated by an underage player will be voided and returned to the operator's responsible gambling fund.
For parents and guardians: if you share a device with young people in your household — whether in Kuala Lumpur, Shah Alam, or anywhere in Malaysia — we strongly recommend using parental control software to restrict access to gambling websites. Several freely available tools allow you to set site-level blocks without technical expertise.
If you believe a person under 21 has registered or is using a gambling account — on hmis2 or any other platform — please contact us immediately at [email protected] or report the matter to the relevant Malaysian authorities. We will act without delay.
Enjoy hmis2 — Safely and on Your Terms
The tools are here. The support is here. Whether you want to set a deposit limit before your next session, take a short break, or learn more about what we offer — you are in control. Gambling at hmis2 should always be something you choose to do, not something you feel compelled to do.
For players aged 21 and above only. Gambling can be addictive. Play responsibly. If you need help, contact Talian Kasih on 15999 or our support team via live chat.